Privacy Policy

The Panel Centre (trading as panelcentre.co.uk) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal data when you visit our website or place an order with us.

1. Who We Are

The Panel Centre manufactures and supplies decorative wall panels, shower panels and ceiling panels across the UK. If you have questions about this policy, contact us at online@panelcentre.co.uk or call 0121 817 2708.

2. Information We Collect

We may collect the following personal data:

Identity & Contact Data: name, email address, phone number, delivery address and billing address.
Transaction Data: details of products you have purchased, order history and payment references.
Technical Data: IP address, browser type, operating system, referring URL and pages visited.
Marketing Data: your preferences for receiving marketing communications from us.

3. How We Use Your Data

We use your personal data to:

Process and fulfil your orders, including delivery and returns.
Communicate with you about your order or account.
Improve our website and customer experience.
Send marketing communications where you have opted in.
Comply with legal obligations (e.g. tax and accounting).

4. Legal Basis for Processing

We process your data on the following lawful bases under UK GDPR:

Contract: to fulfil orders you place with us.
Legitimate interest: to improve our services and website.
Consent: for marketing emails — you can withdraw consent at any time.
Legal obligation: for tax, fraud prevention and regulatory compliance.

5. Data Sharing

We may share your data with:

Delivery partners: to fulfil your order.
Payment processors: to process secure payments (e.g. Shopify Payments, PayPal).
Analytics providers: such as Google Analytics, to understand website usage.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described above, typically up to 6 years after your last transaction for accounting and legal purposes.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (where applicable).
Object to or restrict processing of your data.
Data portability — receive your data in a structured format.
Withdraw consent for marketing at any time.

To exercise any of these rights, email online@panelcentre.co.uk.

8. Cookies

Our website uses cookies. Please see our Cookie Policy for full details.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

Last updated: June 2025